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Need Help?

Have a question about creating your MyDP&L profile? We’re happy to help. Please read through our frequently asked questions below. If you need additional help, please contact us.


Customer Service

Customer Service



Business Customers: 800-253-5801
Residential Customers: 937-331-3900 or 800-433-8500
TTY-TTD: 800-750-0750
Email DP&L


Frequently Asked Questions

Will my eBill username and password work for MyDP&L?

No. Please click Create a Profile to set up a new username and password for MyDP&L. This is a new online service provided by DP&L that offers a view of your billing, payment and usage history, with more features to come. You can continue to access your existing eBill account online.


Do I have to sign up to receive my bills via email to create a MyDP&L profile?

No. Signing up for MyDP&L does not enroll you in our eBill service to receive your bills via email. You will have the ability to view your bills online with your MyDP&L profile, but will not stop receiving paper bills in the mail unless you sign up for eBill.


It says my account is already assigned to a MyDP&L profile. What should I do?

If you have a joint account with a spouse, friend or family member, check with that person to see if he/she already created a MyDP&L profile. A DP&L service account can only be associated with one MyDP&L profile.

If your other authorized user did not create a MyDP&L profile for your service account, please call our Customer Solutions Center at 800-433-8500.


Can I add multiple DP&L service accounts to a single MyDP&L profile?

Yes. Once you complete the process of creating your MyDP&L profile, you will have the option to add another DP&L account to your profile. You can add or remove DP&L accounts from your profile under Manage Profile once you’re logged into MyDP&L. Removing a DP&L account from your MyDP&L profile will not stop service at that address.