Need Help?

Have a question about creating your MyDP&L profile? We’re happy to help. Please read through our frequently asked questions below. If you need additional help, please contact us.


Customer Service

Customer Service



Business Customers: 800-253-5801
Residential Customers: 937-331-3900 or 800-433-8500
TTY-TTD: 800-750-0750
Email DP&L


Frequently Asked Questions

MyDP&L Questions

Do I have to sign up to receive my bills via email to create a MyDP&L profile?

No. Signing up for MyDP&L does not enroll you in DP&L’s E-Bill service to receive your bills electronically. You will have the ability to view your bills online with your MyDP&L profile, but will not stop receiving paper bills in the mail unless you sign up for E-Bill.


It says my service account is already assigned to a MyDP&L profile. What should I do?

If you have a joint account with a spouse, friend or family member, check with that person to see if he/she already created a MyDP&L profile. A DP&L service account can only be associated with one MyDP&L profile.

If your other authorized user did not create a MyDP&L profile for your service account, please call our Customer Solutions Center at 800-433-8500.


Can I add more than one DP&L service account to my MyDP&L profile?

Yes. Once you complete the process of creating your MyDP&L profile, you will have the option to add another DP&L account to your profile. You can add or remove DP&L accounts from your profile under Manage Profile once you’re logged into MyDP&L. Removing a DP&L account from your MyDP&L profile will not stop service at that address.


Can two people add a single DP&L account to their MyDP&L profiles?

No, a DP&L service account may only be added to one MyDP&L profile.


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DP&L E-Bill – Transition Questions

Will my old E-Bill username and password work on MyDP&L?

DP&L is working to make the transition as smooth as possible for E-Bill customers. There are several different scenarios:

  • If you already have a MyDP&L profile, E-Bill will automatically be added to your MyDP&L profile when you login. You can use your existing MyDP&L username and password to login.
  • If you are an E-Bill customer but do not have a MyDP&L profile, most users will keep your same username. You will just need to create a password the first time you login to MyDP&L. You can use your existing password as long as it meets the MyDP&L password requirements: minimum of 8 characters, including at least one letter and one number.
  • There were a few E-Bill customers whose usernames were not available in MyDP&L because they were already in use by another customer. These customers should have received a temporary username via email. They can login and create a password with the temporary username, then create a new username under Manage Profile.

I lost my temporary username email, how can I login?

Please send us an email or call 800-433-8500 and we will be happy to provide this information.


I have more than one MyDP&L profile, can I combine them into one?

Yes, you can use Manage Profile to remove a DP&L account from a MyDP&L profile, and then the account can be added to another MyDP&L profile. Please note that E-Bill enrollment is tied to your MyDP&L profile, so you will need to enroll in E-Bill again when you add the account to the other MyDP&L profile.


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DP&L E-Bill – General Questions

What is DP&L E-Bill?

DP&L E-Bill is a free, paperless service DP&L provides for online delivery of your monthly bill. You will receive an email notification from DP&L each month when your new E-Bill is ready to be viewed online. Other customer correspondence, including letters and collection notices, will continue to be sent through the U.S. Postal system.


Who can enroll?

All customers may enroll as soon as their service account is created by DP&L. Since you need an account number and zip code to sign up, many customers wait until they have received their first bill in the mail. If you would like to sign up sooner, simply send us an email and we can provide your account number.


How do I sign-up?

To sign up for DP&L E-Bill, you will first need to create a profile on mydpandl.com. You will need your DP&L account number, zip code and email address. Once you create a MyDP&L profile, navigate to Billing > E-Bill Enroll and follow the steps to sign up. Once you sign-up for E-Bill, you will no longer receive a bill through the mail and will receive an email notification each month when your new E-Bill is ready to be viewed online.


Do I have to create a MyDP&L profile to use E-Bill?

Yes. MyDP&L is now the single login point for all DP&L online account information. Now E-Bill customers will only have one set of credentials to remember, and you can access all online tools in one streamlined experience.


What if my email address changes?

You can easily update your email address for E-Bill notifications by navigating to Manage Profile when you are logged in to MyDP&L.


How can I stop using DP&L E-Bill?

You can cancel your DP&L E-Bill enrollment by signing in to MyDP&L and navigating to Billing > Cancel E-Bill.


What happens if I move to another location?

You can keep your same MyDP&L profile, but you will need to add your new DP&L service account under Manage Profile. You will be able to add your new location once your new service account has been created by DP&L. You will need your account number and zip code to add it to your MyDP&L profile.


Can I print a bill?

Yes. Select 'View My Bill' on the Account Summary or select a bill from the View Bills screen. Then simply click the print icon that appears when you hover on the top of the bill window.


What if I have a question about my bill?

If you have a question about your bill, please call DP&L at 937-331-3900 or 800-433-8500 or email DP&L.


Why didn't I receive a DP&L E-Bill notification?

It is possible that your DP&L E-Bill notification went to the junk or 'spam' folder in your email inbox. Please add customerservice@dplinc.com to your safe sender list to help avoid this problem. If this is a recurring issue, please email DP&L for assistance. Please note, failure to receive a DP&L E-Bill notification does not excuse you from making prompt payments.


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Payments

How can I make payments on MyDP&L?

Automatic Payments
The easiest way to pay your E-Bill is to enroll in Automatic Payments, where you have your bill automatically deducted from your bank account each month on the due date. There is no fee to do this. DP&L E-Bill customers can sign up under Payments > Automatic Payments when logged in to MyDP&L. You will receive an email notification each month notifying you of the deduction.

Customers who are not enrolled in DP&L E-Bill can complete this form available under Automatic Payment Plans at this link to have funds automatically withdrawn. Customers who sign up manually will not receive an email notification each month.

One-Time Payments
You can also make a one-time payment online or pay by mail or a payment agent. If you pay by mail or at an agent, please be sure to include a print out of your DP&L bill stub with your payment or else we will be unable to process your payment.

If you are currently a DP&L Automatic Payment Plan customer, there is no need to sign up for recurring payments. Payments will continue to be deducted on the due date.


Can I use my credit card to pay my bill?

Yes, you can pay online by credit card using Kubra EZ-Pay when you login to MyDP&L, or via Western Union Speedpay. Both services charge a convenience fee for this service. DP&L does not benefit from this fee.

You can also use MyDP&L to pay online through a bank account free of charge by selecting to pay with your checking or savings account.


Is it safe to make payments online using your service? Can my profile information be seen by others?

DP&L is committed to protecting your information. You can view DP&L's Privacy Policy and Terms of Use found on our corporate web site at www.dpandl.com. In addition, whenever you use our online document and payment center, you are using a secure connection that protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else.

Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it.


Can DP&L see my bank account information, such as bank account balance?

If you use MyDP&L to pay your bill, all of your bank account information will be kept confidential. DP&L representatives cannot see bank account details such as a bank account number, balance, or activity (deposits and withdraws). DP&L will not ask for bank account access. DP&L does not need it and customers should not offer it.


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