Have a question about creating your MyDP&L profile? We’re happy to help. Please read through our frequently asked questions below.
If you need additional help, please contact us.
Business Customers: 800-253-5801
Residential Customers: 937-331-3900 or 800-433-8500
Frequently Asked Questions
Will my eBill username and password work for MyDP&L?
No. Please click Create a Profile to set up a new username and password for MyDP&L.
This is a new online service provided by DP&L that offers a view of your billing, payment and usage history, with more features to come.
You can continue to access your existing eBill account online.
Do I have to sign up to receive my bills via email to create a MyDP&L profile?
No. Signing up for MyDP&L does not enroll you in our eBill service to receive your bills via email.
You will have the ability to view your bills online with your MyDP&L profile, but will not stop receiving paper
bills in the mail unless you sign up for eBill.
It says my account is already assigned to a MyDP&L profile. What should I do?
If you have a joint account with a spouse, friend or family member, check with that person to see if he/she already created a MyDP&L profile. A DP&L service account can only be associated with one MyDP&L profile.
If your other authorized user did not create a MyDP&L profile for your service account, please call our Customer Solutions Center at 800-433-8500.
Can I add multiple DP&L service accounts to a single MyDP&L profile?
Yes. Once you complete the process of creating your MyDP&L profile, you will have the option to add another DP&L account to your profile. You can add or remove DP&L accounts from your profile under Manage Profile once you’re logged into MyDP&L. Removing a DP&L account from your MyDP&L profile will not stop service at that address.