MyDP&L Terms and Conditions

Terms and Conditions of the online bill presentment and customer service web portal
For Dayton Power & Light Company (DP&L) Customers

Welcome to the Dayton Power and Light Company's online bill presentment and customer service web portal (the "Service"). Dayton Power& Light (DP&L) is willing to provide the Service to you only upon your agreement that your access and use of the Service will be subject to the following terms of service. These terms of service are an agreement between DP&L and users of this Service ("the Agreement").

Enrollment Requirements

Payment Authorization, Remittance and Scheduling

DP&L has contracted with Kubra, an independent third party payment provider, to provide you with the option of using your credit/debit card or ACH payments from a bank account. All payments initiated using The Service will be processed in accordance with Kubra’s terms, available here.

Address Changes

It is your sole responsibility to ensure the contact information in your user profile and the information about your payment account is current and accurate. This includes, but is not limited to, name(s), address, phone number(s), e-mail address and account numbers. Changes can be made within your user profile online or by calling customer service at 800-433-8500.

Errors and Questions

DP&L uses reasonable efforts to include accurate, complete and current information on this site. However, DP&L does not warrant that the content herein is accurate, complete, current or free of technical or typographical errors. It is your responsibility to verify any information before relying on it. DP&L reserves the right to make changes and updates to any information contained within this site without prior notice.

In case of errors or questions about your DP&L electronic transactions, you should contact DP&L at 937-331-3900 or 800-433-8500.

Disputes

In the event of a dispute regarding DP&L’s online Service, you agree to resolve the dispute in accordance with the terms of this Agreement. You acknowledge and agree that these terms set forth are the complete and exclusive statement of the Services to be provided, and these terms supersede any proposal or prior agreement, oral or written, and any other communications between you and DP&L relating to the subject matter of this agreement. These terms may only be modified in writing and may not be modified or altered verbally by any DP&L employee.

You may not assign this Agreement to any other party. DP&L may assign this Agreement to any future, directly or indirectly, affiliated company. DP&L may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or third parties.

Password and Security

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Service. If you permit authorized users or other persons to use the Service or your password or other means to access your account, you are responsible for any transactions that they authorize. If you believe that your password or other means to access your account has been lost or stolen, or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify DP&L by calling 937-331-3900, or toll-free at 800-433-8500. Also, please contact your financial institution to report any unauthorized financial transactions.

Privacy Policy

The Service's policy with respect to use of your information will be in accordance with the DP&L privacy policy and terms of use that may be viewed at http://www.dpandl.com/site/privacy-policy and http://www.dpandl.com/site/terms-of-use .

Alterations and Amendments

This agreement, applicable fees and Service charges may be altered or amended by DP&L from time to time. In such event, the Service shall provide notice to you. Any use of this Service after the Service provides you a notice of change will constitute your agreement to such change(s). Further, DP&L may, from time to time, revise or update the applications, Services, and/or related material, which may render all such prior versions obsolete. Consequently, DP&L reserves the right to terminate this Agreement as to all such prior versions of the applications, Services and/or related material and limit access to only the Service's more recent revisions and updates. You authorize us to send or provide by electronic communication any notice, communication, amendment or replacement to the agreement, or disclosure required to be provided orally or in writing to you. You agree to receive any electronic communication provided to you and will not attempt to avoid receiving any such communication. You are deemed to have received any electronic communication provided to you when they are made available to you.

Disclaimers and Limitation of Liability

The foregoing provisions of this section are for the benefit of DP&L, its parent, subsidiaries, affiliates, employees, agents, insurers, licensors, and third party licensors and service providers, and each shall have the right to assert and enforce the provisions directly on their own behalf.

This Agreement and the terms for the use of the Service shall be governed and construed in accordance with the laws of the State of Ohio, without giving effect to any principles of conflicts of law. The terms of this Agreement shall remain in effect until such time that they may be updated.

I have read and understand the foregoing Agreement and agree to be bound by all its terms.